Sentara Gloucester Medical Arts at 5659 Parkway Drive in Gloucester, Virginia

Customer Reviews about Sentara Gloucester Medical Arts

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  I have never used a Sentara Facility, ever. and this visit was the first time in the Sentara building on Parkway Dr. in Gloucester. I went to the allergy Dr. upstairs who seemed to be pretty good, but was sent afterward to go to the lab for some blood work. When I found the lab, it was 4:55 pm. There was no sign for hours that I could see on the door, all the lights were on, and there were people sitting in the lobby apparently waiting for blood work. I went to open the door and it was locked. (Now keep in mind that I normally use Riverside, and they have a lab that is open 24 hours a day, 7 days a week). I knocked thinking that maybe after a particular time they may have the doors locked for security. A patient opened the door and let me in without hesitating, or saying a word, so I thought nothing of it and walked up to the desk to check in. An employee named Terri, I believe, walked up to the desk where I was standing, and in front of the people in the waiting area, looked at me without ever greeting me and said "how did you get in here, I locked the door?" I was so shocked, I shrugged and looked at the guy that let me in and didn't say another word about it. She said, I'm sorry, you're going to have to come back" because she was helping the lady in the lab and she couldn't draw my labs. When I asked when I was supposed to come back, she said tomorrow morning. Still in front of the patients in the waiting room, embarrassed, I said I have to work in the morning and couldn't come back then. I looked at the order saw that the way it was written out I could use it some where else. I told her I would not be coming back, that I would be going to Riverside Walter Reed instead. She then asked what insurance I had, then told me to go ahead and go to Riverside.... they would take my insurance. He actions really show how important I, the CUSTOMER and patient was and how much she cared about her place of employment. Rest assured, I will NEVER use their lab again. She lost business from a potential NEW patient to Sentara. Instead, I will stick to Riverside. They are always friendly and willing to accommodate the patient as best they can, not EMBARRASS their patient..especially a new patient. I could not believe she didn't care how embarrassed she made me and obviously only cared about herself.
  October 28, 2017

  by Brenda McGinty

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About Sentara Gloucester Medical Arts in Gloucester